At SnapTrolley.store, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
✅ Returns
- You may request a return within 7 to 30 days of receiving your order (customize based on your actual policy).
- To be eligible for a return:
- Item must be unused and in the same condition you received it.
- Must be in the original packaging with all tags attached.
- Proof of purchase (order confirmation or invoice) must be provided.
📦 Non-Returnable Items
Certain items are not eligible for return, including:
- Sale or clearance items
- Gift cards
- Personalized or custom products
- Underwear, swimwear, or beauty products (due to hygiene reasons)
🔄 Exchange Policy
- We only replace items if they are defective, damaged, or the wrong item was sent.
- If you need to exchange, contact us at support@snaptrolley.store with your order number and reason.
💸 Refunds
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
🚚 Return Shipping
- You are responsible for return shipping costs unless the item is damaged or incorrect.
- For your protection, we recommend using a trackable shipping method.
📩 To Initiate a Return
Email us at support@snaptrolley.store with the subject line: “Return Request – Order #[YourOrderNumber]”
❓Need Help?
If you have any questions about returns or refunds, feel free to reach out to our support team:
📧 support@snaptrolley.store